Can this handle letters of credit and other trade finance terms?

We can track milestone dates and trigger reminders and document preparation around them. The banking process itself stays with your team and your bank.

We work with agents and forwarders across the Gulf — does the system fit that?

Yes. We build the workflow to route communication and documents to the right party, whether that is a customer, an agent or a forwarder.

Will this reduce documentation errors at customs?

Generating the commercial invoice, packing list and related documents from one order record removes the mismatches that come from retyping the same details separately.

Do you handle both import and export flows?

Yes, the same underlying workflow applies to inbound and outbound shipments, with the documents and communication adjusted for each direction.

Import & Export

Automation for import and export businesses

Import and export operations sit between an enquiry, a supplier or buyer overseas, a shipment in transit and a set of documents that all need to match. The UAE's position as a re-export hub means volumes are often high and margins thin, so time spent chasing documents or payments is time the business cannot afford to lose. We connect enquiry, quotation, documentation and payment tracking into one workflow.

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The daily reality

What the work actually looks like

An enquiry comes in for a shipment, and pricing has to account for freight, duty and margin before a quotation can go out.
The team follows up manually to confirm the order, often across several email threads with the same buyer.
Shipping documents — commercial invoice, packing list, certificate of origin, bill of lading — are prepared separately and cross-checked by hand.
Updates on shipment status are relayed to the customer manually, usually only when they ask.
A letter of credit or payment term has to be tracked against specific milestones, and missing a date can delay payment.
Customs or forwarder queries arrive by email and get handled individually, without a record of what was asked or answered.
Payment collection against shipped orders is tracked in a spreadsheet that is only as current as the last update.

Where it breaks down

Quotations don't account for landed cost consistently

Freight, duty and handling are calculated manually each time, so quotations can be inconsistent between similar shipments.

Documentation is prepared and checked by hand

Commercial invoice, packing list and bill of lading are typed separately, creating the risk of mismatches that delay clearance.

Customers chase you for shipment status

Without a structured update process, customers call or message to ask where their shipment is, instead of being told automatically.

Payment terms are tracked manually

Letters of credit, advance payments and balance terms are tracked in spreadsheets, so a missed milestone can delay payment.

The connected flow

How the operation runs once it is connected

Enquiry received
Buyer or supplier enquiries are captured with product, quantity and destination details.
Landed cost quoted
Freight, duty and margin are calculated automatically into the quotation.
Follow-up sent
Reminders go to the customer until the quotation is confirmed or closed.
Order and documentation prepared
Commercial invoice, packing list and certificate of origin are generated from the same order data.
Shipment communication
Status updates go to the customer automatically as the shipment moves.
Payment milestones tracked
Letter of credit or payment term dates are tracked with reminders before they are due.
Collection followed up
Outstanding balances trigger scheduled follow-up until they are cleared.

Enquiry / RFQ

Quotation (landed cost)

Commercial invoice

Packing list

Bill of lading

Certificate of origin

Letter of credit tracker

Systems that fit

What we usually build first in this industry

In the order that tends to return the most time soonest.

Questions we usually get asked

Next steps

Get documentation and payment tracking connected

Book an AI business audit and we will map your shipment flow from enquiry to collection.

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