Get the knowledge out of people's heads and into a system your team can ask questions to.

A new employee joins and spends their first months learning things that were never written down: which supplier is reliable for which product, how a particular customer likes to be invoiced, why a certain price is quoted differently for one account.

That knowledge sits in emails, old quotations, and the memory of a handful of experienced staff. When one of them is away or leaves, the business loses access to it, sometimes permanently.

Meanwhile, documentation that does exist — manuals, price lists, past correspondence — is scattered across folders and rarely searched, because finding the right document takes longer than asking a colleague.